This page explains how to delete your account and associated data for the Pert EMD mobile application, provided by Pert Infoconsulting Pvt Ltd.
To delete your Pert EMD account and its associated data, email support@pert.me from the email address registered in the app, with the subject line "Delete my Pert EMD account". We will verify the request and process it within 30 days, and confirm by email once complete.
When your account is deleted, we permanently remove:
Historical energy readings are associated with the physical meter hardware rather than your personal identity. Aggregated, non-identifying meter readings may be retained for the continued operation of the device. We may also retain minimal records where required to comply with legal, tax, or accounting obligations; such records are deleted or anonymised once no longer required (typically within 90 days). Crash and diagnostic logs collected via Firebase are retained according to Google Firebase's standard retention period.
If you would like to remove specific data without deleting your entire account, contact us at support@pert.me and we will assist you.